AssistAI Document Intelligence automates document processing and pre-fills customer information, giving brokers more time to focus on clients
Australian Finance Group Ltd (ASX: AFG) has launched AssistAI Document Intelligence, an artificial intelligence tool designed to reduce the time mortgage brokers spend collecting, checking and entering customer information.
Integrated into BrokerEngine Plus, Document Intelligence automatically reads and combines customer documents, extracts relevant information and uses it to pre-fill fields in a customer’s mortgage fact-find, improving data quality and completeness so brokers can complete a lighter review with fewer corrections, while customers spend less time rekeying information and return their fact-find sooner.
The technology also carries out automated verification checks across customer documents, helping brokers identify incomplete information and potential discrepancies between documents.
“Our focus has always been on developing technology that makes a real difference to broker productivity. The pilot has proven that AssistAI Document Intelligence saves significant time for both the broker and their clients. We’re excited about the potential to make this work faster and easier, while keeping brokers in control,” AFG Chief Digital Officer Sam McCready said.
When customers upload supporting documents, including payslips, residential history and financial information, the system extracts the relevant details and pre-fills fields for review. Customers can check and amend pre-filled information before submitting their applications, while brokers remain responsible for reviewing the information and progressing the loan application.
The launch forms part of AFG’s broader investment in technology designed to improve broker productivity, reduce administrative work and support the growth of broking businesses.
“AI isn’t going to replace mortgage brokers, but it will change how they work. Brokers who embrace AI will have more time for the conversations that win clients and grow their businesses. It’s their judgement, advice and relationships that set them apart, and that’s where they should be spending their time,” Mr McCready said.
AssistAI Document Intelligence will be available to AFG brokers through BrokerEngine Plus in the new year.
