Your single stop for broker technology. We’ve combined the full suite of tools and technology that brokers need to succeed.
Your essential mortgage broker software for deal lodgement, customer management and product selection.
Drive more leads, referrals and repeat business with our multi-award winning AFG SMART program.
Gain an in-depth understanding of your business with expert reporting and dashboards.
Open the book on AFG and find out how we can partner with you to grow your business.
Discover everything you need to know in our eBook to take the leap and become a self-employed Mortgage Broker.
We’ll apply our experience from working with thousands of brokers to help you achieve your goals.
Access the training you need when you need it with hundreds of learning pathways, webinars and training events.
Masterclasses, conferences, development days, training opportunities, awards and dinners… our calendar is full.
We’ve got the right support to assist you in meeting your compliance obligations.
Offer your customers exclusive access to AFG Home Loans with product options from four lenders.
With over 80 lenders across residential, commercial and personal finance, we’ve got options for all your customer’s needs.
Australian Finance Group Limited (ASX:AFG) has today announced the completion of the acquisition of the remaining 16.7 per cent stake
AFG is evolving its service offering, maintaining its position as the market leading partner of choice for brokers. Australian Finance
Learn how to get your start as a Mortgage Broker with expert guidance and tips.
Manage your efficiency, keep your business safe and push your growth to new heights.
Take your business from good to great by implementing processes that save time, save money and deliver better customer experiences.
Open the book on AFG and find out how we can partner with you to grow your business.
Dive into our downloadable ebooks for in-depth insights on the latest opportunities.
Immerse yourself in video content from industry experts and leading brokers.
Learn the strategies and tactics used by some of Australia’s top brokers.
Our collection of 20+ calculators are designed to help you plan your financial situation.
Discover what it takes to be a successful loan writer and the plays that will help you set good routines, improve outcomes, and guide you towards success. Gain clarity, purpose, and time back in your day not just to accomplish more tasks but to do them better.
What’s covered in the video:
Improve your Google review strike rate 4:15 – 6:15
Condense your client meetings 6:20 – 7:55
Become a one-touch storyteller 9:45 – 11:10
Reduce your clawbacks 11:10 – 13:30
Drive quality leads 21:50 – 23:50
Speed up approval times 33:45 – 34:35
Google reviews are a powerful tool to leverage what your clients say about your service to set yourself apart from the market and attract new clients. Instead of waiting until the settlement stage, when they are busy moving house and juggling other tasks, seize the opportunity earlier during a high moment in your service, like when their loan is approved. Call them to celebrate the good news and then ask for a review. Follow up afterwards with a personal text including the link to make it easy for them and improve your success rate.
Streamlining your meeting times can be a game changer if you feel like you’re always chasing your tail. Try cutting down your client meetings to 45 minutes – this not only saves time but may allow you to fit in more clients. Imagine how much time you could save each day, week and month.
Shorter, focused meetings could also increase the chances of you and your client leaving with a sense of value and time well spent. Particularly if you establish a meeting framework to help keep meetings on track and get the outcomes you need to move deals forward.
Before you submit each application, remind yourself that the credit analyst relies on the information you provide to make a decision, they don’t get an opportunity to meet your client. Tell a story so they get to know your client, rather than the application feeling like an impromptu proposition. Your chance for a smooth approval process relies on your storytelling skills and ability to convince the credit assessor to connect with the narrative.
Consider it as if it were your own money – would you lend it? If you’re not confident, why would you expect the lender to be? Asking these questions is a good way to assess whether your time is worth investing in this client and application.
Step up and offer your clients, lenders and team the best version of yourself. Be mindful of the energy you bring to client meetings and recognise the value of their time and attention.
Once a client agrees to your proposal this is when you really need to step it up and start to work for them. Commit to building a strong connection and trust early to reduce the risk of a clawback and increase the likelihood of repeat business.
Consider planning your schedule to allocate specific times or days for client engagement, administrative tasks and business development. This proactive approach will help you manage your energy to show up when it matters and make the most of each day.
If your lead flow is inconsistent or the quality isn’t up to scratch, consider establishing a solid referral partnership with a real estate professional. They can be a lucrative source of leads for brokers looking to sustain and grow their business. Real estate professionals are a natural fit for a residential broker’s referral network as the completion of a property transaction relies on and benefits each party.
Mutual referrals can lead to more business for all parties involved and help clients to receive a smoother process and added value. Invest your time cultivating these relationships instead of getting frustrated with lead generation challenges.
The information provided on this website is specific to the particular situation described and individual experiences and results may vary. Past performance is not an indication of future performance and no representation or warranty is made that the information contained above is appropriate for any particular circumstances or indicates that a particular course of action should be followed.
Open the book on AFG and find out how we can partner with you to grow your business.
Australian Finance Group Limited (ASX:AFG) has today announced the completion of the acquisition of the remaining 16.7 per cent stake
Learn why creating repeatable customer experiences could be your biggest revenue growth opportunity.
Find out how we’ve been helping Australians find a fairer deal for over 27 years.