We’re committed to making a positive contribution to environmental sustainability through our actions, policies, supply chain and interactions with customers and brokers.
AFG is committed to providing a fairer financial future for all. Our brokers offer choice and experience and have an obligation to act in their customers’ best interests when providing credit assistance and loan solutions.
Along with our brokers, AFG is 100% committed to our customers and our brokers’ customers, and aims to support them on their journey toward achieving their finance goals.
Australian residential mortgages are arranged by an AFG broker
We understand that at times, AFG Home Loans customers may face temporary periods of financial hardship. You may be in financial hardship if you are having difficulty meeting the repayments on your loans or debts when they are due.
If you’re going through a tough spot, please reach out to us as soon as you can.
We can help you with Financial Assistance
Learn about our Financial Inclusion Commitment
Our Privacy Policy is not just about complying with the law; we want to do the right thing for our brokers, customers and partners and the thousands of people we connect with every day. Â
Read more about our Privacy Policy
We believe AFG brokers always strive to act in the best interests of their customers – it’s a key reason why six out of 10 Australians choose mortgage brokers when it comes to finding a home loan.
AFG welcomes the introduction on 1 January 2021 of the mortgage broker best interests duty, conflict priority rule and prohibition on conflicted remuneration. It’s a once in a lifetime opportunity for brokers and the broker industry to cement our reputation and build unrivalled trust with Australian consumers.
Read more about our Compliance Policies
Act in the best interests of the consumer when providing credit assistance
(Best Interests Duty)
Identify potential conflicts of interest and prioritise the consumer’s interests
(Conflict Priority Rule)
AFG is committed to ensuring that any person or organisation using our services has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability, and transparency.
