What does CX mean? Why do I keep hearing it?
CX stands for Customer Experience. We use the term CX to refer to the interaction between you and your customer over the duration of their relationship with you. The CX movement ha
CX stands for Customer Experience. We use the term CX to refer to the interaction between you and your customer over the duration of their relationship with you. The CX movement ha
In the first of our Women in Broking series, we interview Bridget Headland, founder and director of her own financial brokerage, Vision Money, operating in Darwin and Brisbane. Wha
Our SMART program is unique. You won’t find it anywhere else. We know because we built it. SMART is completely integrated into your lodgement engine — simply process your leads
Switching home loans could help pay down your mortgage sooner, providing you are refinancing for the right reasons and understand what’s involved. Here’s our guide to refinanci
We pride ourselves on being at the cutting edge of industry and regulatory change and take even greater pride in protecting our brokers’ business and reputation by ensuring best
Are you taking full advantage of Broker Fact Find to do the legwork to help you speed up a deal? Broker Fact Find is your online customer tool that lets your customer take care of
In a sign of renewed commitment to the broker channel, major lenders have taken back control from the non-majors with a lift in market share across the last month according to the
If you have seen the movie Money Pit, in which Tom Hanks and Shelley Long play a hapless couple whose home renovations plummet from bad to disastrous with every swing of the hammer
With spring traditionally a busy time for the real estate market and for rate moves, all eyes were on today’s Reserve Bank of Australia board meeting, where once again it was dec
Australian Finance Group (ASX:AFG) has today priced its AFG 2017-1 Trust Residential Mortgage Backed Securities (RMBS) issue. AFG Chief Executive Officer David Bailey said this lat
We’ve been overwhelmed with the positive feedback we received from our National Broker Conference. As Australia’s largest mortgage broker event ever held, the impact of the eve
There’s nothing we love more than hearing about our brokers’ success in achieving great outcomes for their clients. Last week we recognised the efforts of our Western A