As you know, being a broker can be exciting, challenging and rewarding, but it’s not easy. It takes a great team to thrive and that’s why we’ve built our business around supporting brokers and providing the extra service you need when you need it.
Mortgage broker support involves operational, compliance, marketing and technology assistance to help brokers focus on clients and business growth.
Whether managing complex lending scenarios or improving workflow efficiency, broker support services help simplify day-to-day brokerage operations.
As an AFG broker, you’ll have a dedicated Partnership Manager whose No. 1 job is to support your business. They help make the complex simple and get you moving faster.
They’ll help skill you up on AFG technology, stay ahead of compliance, workshop scenarios, help you place a deal with lenders, make the most of your marketing tools and be the backer you need to achieve your goals. And if you need help setting your business goals and strategy, they’re on‑board to help you do that as well.
In fact, you’ll not know how you ever did business without them.
We believe in putting our brokers first, and it’s been this way for over 30 years. When our brokers and the industry face new challenges, you’ll find us out front and working on the solution. Our broker community benefits from real-time guidance, webinars and practical resources designed to simplify industry change.
Here’s what our brokers have to say…
I would have been lost without the direction and help that was provided from AFG during the Royal Commission which was a very stressful and uncertain time. We were provided information in real time and clearly told what AFG was doing in the background to ensure our interests were taken care of. Then recently this year when BID was rolled out we were provided with consistent support. Trying to navigate the new BID process was made easier with AFG’s webinars where the greater Broker community was able to get together, share best practice and get compliance questions answered live.
Many hands make light work; this is why we employ an extensive compliance team to keep your business safe and your compliance simple. Our compliance team will coach you through any changes and will look for ways to alleviate your burdens and work to put more time back in your day. We believe compliance should be second nature, and our team look for every opportunity to embed compliance into our technology and tools, so you’re audit‑ready when you need it. We aim to make compliance feel second nature so brokers can focus more on customers and less on paperwork.
Our marketing team are here to help SMART brokers make the most of their business. Marketing support includes:
While you are working with clients, the SMART marketing system can help nurture leads and strengthen customer relationships.
We’ve got our eye on your future for you. Our strategic team have been guiding the future of AFG brokers and our industry for decades and they have their sights set firmly on the future. Leaning on our experience, you’ll find our Founders are still reside on our Board of Directors and are keen regulars at our key events throughout the year.
When you need answers fast, our extensive Broker Services team is ready and waiting. Experts in all things AFG, the Broker Services team can work with you over the phone or on email to solve any challenges you’re experiencing across AFG technology, lenders, processes, SMART, accreditations and more.
The Broker Services team has the answers you’re looking for, and if they don’t they’ll go hunting for the answers you need and come back to you.
AFG provides comprehensive broker support, including dedicated managers, compliance, marketing, technology assistance, and strategic guidance.
Our compliance and learning and development teams help support brokers with regulatory changes, CPD requirements, and lender accreditation management to keep businesses audit-ready.
Our Broker Services team offers expert guidance across all AFG systems, lender processes, and operational tools.
Yes. Brokers can contact the support team for quick assistance with business or technical questions.
Professional support helps brokers navigate industry changes, maintain compliance, access marketing resources and deliver better client outcomes.
