Compliance services - AFG - Australian Finance Group

Leading the charge on compliance

AFG prides itself on being at the cutting edge of industry change, and takes even greater pride in protecting our member’s business practice and reputation by ensuring best practice in all we do.

Our online compliance resources

Whether you have your own Australian Credit Licence or want the benefit of having your compliance taken care of by becoming an AFG Credit Representative, AFG can give you dedicated support to make sure you are meeting your compliance obligations.

The best compliance system is one that seamlessly fits into your process. Since the inception of NCCP we have always provided ways to integrate the responsible lending and NCCP requirements into one of our best assets – FLEX.

How FLEX leads the charge with compliance

Our FLEX software incorporates the ability to generate and record the responsible lending process and the relevant disclosure documents.

We are always working with our in-house technology experts to ensure that any new online tools are developed and delivered to help our members to work smarter and not be burdened by cumbersome compliance processes.

Our FLEX iPad app generates all the compliance documents you need, including a Credit Guide and Privacy Consent Form. The best part is your customers can sign directly right on the screen, this is how our technology keeps you two steps ahead with compliance.

Communicating with you

Compliance and the mortgage broking industry are subject to change whether it’s new regulations or new industry standards. To help keep you up to date we have a number of communication channels.

Professional Development days

Throughout the year each state office will hold professional development days to help you improve how you do business.

Online compliance resources

Our brokers have access to online resources such as KnowledgeHQ and Broker HQ for any compliance questions.

Compliance communications

On a regular basis we send out communications to our brokers, keeping you up to date with all the industry changes you should be aware of.

Your compliance
obligations all wrapped up

Become an AFG Credit Representative and get on with doing what you do best – growing your business.

AFG is at the cutting edge of industry change and takes pride in protecting our members’ business practice and reputations by ensuring best practice ahead of the competition. We’ve been two steps ahead for many years in terms of compliance, often being asked by regulatory bodies for our opinion and examples of the framework we have set up.

Many of our members have now opted to become a Credit Representative under the AFG umbrella and are reaping the rewards.

As a Credit Representative under AFG, we will;

  • Manage all of your day to day licencing requirements
  • Complete the annual compliance statement on your behalf
  • Manage any compliance complaints
  • Manage your compliance training requirements
  • Manage ASIC activity such as licence notices
  • Training management to meet your annual ASIC training requirements
  • Regular consultative audits
  • Bi-Annual dedicated AFG CR training
  • Assistance with EDR and PI Management
  • Access to compliance updates tools and resources

Or, should you wish to operate under your own licence, the AFG Compliance team is pleased to be able to provide dedicated audit services to you.   We have templates and tools available to you at any time to assist you in applying for your own licence, and we also offer a broker audit service to assist you in your periodical reviews.

For more information, simply email AFG’s Compliance team today on or phone us on (08) 9420 7888.

KnowledgeHQ is your
compliance resource

We’re also regularly updating and adding to our compliance resources, just check out AFG’s KnowledgeHQ for all you need to know on compliance within your business.

Here we give you the lowdown on how to ensure you’re meeting necessary regulations in your day to day business and we’ll walk you through our systems and clever tools we’ve built to ensure you’re meeting your compliance obligations.

We also keep you two steps ahead in terms of legislation changes as they happen and through our networks and relationships we keep you abreast of future compliance or legislation changes on the discussion table.

You’ll find information here on gaining and managing your own ASIC licence, becoming an AFG credit representative.  You’ll also find all the information you need on NCCP and how FLEX and our tools take care of a lot of the compliance process, and you’ll also find templates, guides and a compliance health check to give you the right tools, and the peace of mind you’re on track.

Complaints handling and Professional Indemnity notification

Complaints handling can be difficult, costly and time consuming for many smaller ACL holders as the skills to deal with such complex issues may not be available to manage complaints effectively.

AFG’s compliance team can assist you in assessing the merits of complaints and PI claims and provide guidance and support on these matters.

Access to better professional indemnity cover

Having Professional indemnity cover that you can rely on is essential. All ACL holders must also ensure that their PI cover meets the requirement of ASIC’s RG210. We have negotiated with our insurer and ASIC to ensure that AFG’s PI program meets the requirement of RG210 and also includes invaluable features and benefits that other cover available in the industry may not.

AFG provide ASIC and industry body support

AFG represents the interests of its own licence members and AFG CR members to relevant industry bodies such as ASIC, MFAA, FBAA, COSL and the lenders. AFG engages in consultation and advocacy with the regulators on behalf of our members to ensure we are driving industry change.

In some cases our members may be asked to respond to the regulators on certain matters or routine reviews. Our compliance team is always available to assist you.

Find out more about AFG

If you’re already an AFG broker just speak to your Business Development Manager today, but if you’re not yet with AFG, simply send through an enquiry and we will get you started.